Our Frequently Asked Questions (FAQs) provide the answers to common questions about our vendor finance proposition – from how we work with technology vendors, resellers and suppliers to information about or organisation.

These questions are broken down into simple and easy-to-use sections. If you still cannot find what you are looking for then contact us.

Questions about Wesleyan Bank And IT Asset Financing

What do we do?

With many years of expertise offering tailored finance solutions at Wesleyan Bank we help IT providers to offer finance on their products and solutions. As one of the UK’s leading providers of IT channel finance we understand how to help organisations overcome the hurdle that budgets present by providing a payment over time solution for asset purchases and IT investments.

For more information on what we offer see our IT Finance solutions page.

Wesleyan Bank is also a trusted source for financing for professions, education and SMEs.

What are the key benefits of IT finance with Wesleyan Bank?

Wesleyan Bank not only offer finance options but also strive to add value. Here are just some of the benefits:

  • Helps to overcome the objections around clients’ budget constraints
  • Allows you to provide a SaaS (Software as a Service) model to your customers without disrupting your cash flow
  • Provides differentiation over your competitors by being more flexible
  • Allows you to improve key business metrics such as DSO (Days Sales Outstanding)
  • Reduces the administrative burden on your team in terms of billing clients
  • Presents an opportunity to revisit customer agreements for future upgrades over time
  • Plans can be provided under your brand

For more information about the benefits of working with us – see: What Makes Wesleyan Bank Unique

Why would my customer choose finance?

IT finance comes with many benefits, not least the ability to confidently predict the monthly outgoings of a business and preserve its valuable cash flow. Payment over time ensures that customers can pay as their solution delivers the return on investment to their business. This means that the cost of finance is covered by the savings and efficiencies that the software, product or service delivers.

As a specialist in IT finance, Wesleyan Bank can cover hardware as well as intangible assets that other banks are often reluctant to cover such as software and support and maintenance. By spreading the finance over the customers bank and an alternative provider, clients are also able to preserve valuable cash flow.

What experience do we have?

Wesleyan Bank has over 25 years of experience in providing flexible finance solutions to technology companies and their customers. Our specialist vendor team are dedicated to helping IT businesses reach more customers and offer finance options. We are pleased to have received numerous awards over the years so you can rest assured that you will receive a excellent customer service.

How can I receive communications from Wesleyan Bank?

Whitelisting is allowing emails from a certain source to be allowed into your email inbox.
Adding such trusted email addresses to your whitelist so that they can pass easily through your spam filter or junk folder varies across the different email clients and internet security platforms. Please see the list below to find out how to whitelist emails.


1. Open an email from the sender that you want to whitelist.
2. Click on the little down-pointing-triangle-arrow next to “reply.”
3. Click Add [wlemail] to contacts list to finish.

Apple Mail
1. Click [wlemail] in the header of the message you’re viewing.
2. Click Add to finish.

Yahoo! Mail
1. Open the email message from the sender you want to add to your address book.
2. Click Add to contacts next to [wlemail].
3. On the Add Contact popup, add additional information if needed.
4. Click Save to finish.

Windows Live / Outlook.com
1. Open an email from the sender that you want to whitelist.
2. Click Add to contacts next to [wlemail] to finish.

Microsoft Outlook 2003
1. Open the email message from the sender you want to add to your address book.
2. Right-click Click here to download images in the gray bar at the top of the message.
3. Click Add Sender to Senders Safe List to finish.

Outlook 2007
1. Right-click on the email you received (in the list of emails).
2. Click Junk E-mail.
3. Click Add Sender to Safe Senders List to finish.

Outlook 2010
1. Click the Home tab.
2. Click Junk.
3. Click Junk E-mail Options.
4. Click Safe Senders.
5. Click Add.
6. Enter [wlemail] and additional information if you wish.
7. Click OK to finish.

Mac Mail
1. Click Address Book .
2. Click File.
3. Click New Card.
4. Enter [wlemail] and additional information if you wish. .
5. Click Edit to finish

Finance options

What products can Wesleyan Bank fund?

Wesleyan Bank is different, as not only do we specialise in IT finance, but we offer more than one type of solution. This means that if you sell multiple products and services you don’t need to go to multiple finance companies to offer solutions to your customer. Examples of things that Wesleyan Bank can fund include:

Can you finance products from various suppliers in one agreement?

Yes, as an unbiased IT finance supplier, we work with all suppliers, meaning that we can provide a finance solution in one agreement that covers multiple technology suppliers. This means if your customer wants to receive an invoice from a single source, you can prime contract the deal and we can provide them with a single invoice.

What is the longest term Wesleyan Bank can IT finance over?

The longest term Wesleyan Bank tend to fund is five years, due to the rapid changes in technology. We also offer the ability to upgrade or expand their estate during the course of the contract with minimum fuss.

What is the process for getting a quote?

To request a quote, call us on 020 8254 1800 or apply now. Once we have received your request, we will get back to you within 48 hours.

Agreements and fees

What type of agreement should I recommend?

Wesleyan Bank offers dedicated account management and support to your customers so that your sales team can concentrate on closing the deal. We can provide the advice direct to the client via your business, as preferred.

Can you provide a hire purchase agreement instead of leasing finance?

To discuss the options available to you, please contact us on 020 8254 1800 or email us at bank.nbadmin@wesleyan.co.uk.

What additional fees will my customer need to pay?

There may be a facility fee for the processing of the agreement, and (depending on the funder) an anniversary facility fee to maintain the agreement.

Does my customer have to provide security?

Depending on the type of agreement they may need to secure the borrowed funds against an asset. Contact us on 020 8254 1800 or via bank.nbadmin@wesleyan.co.uk to discuss your options.

For software, how does a licence agreement work?

We usually write a fixed-term agreement to match the term of the licence – from 1 to 5 years. Syscap actually funds the licence to use the software.

What interest rate will my customer have to pay?

The interest rate payable depends on the type of IT finance solution required and the length of the agreement. To discuss the type of finance solution your customer requires, contact us on 020 8254 1800 or apply now.

How much information is required to proceed?

In a majority of cases, we can proceed with a full set of copies from the last audited accounts and current management accounts along with full details of the customer and the deal make up.

How long does it take to get an approval?

The length of time it takes to receive a credit approval depends on the complexity and nature of the IT finance solution but we can usually quote same day.

When will I be paid?

The supplier is usually paid on or around the same date as the commencement of the agreement.

Why should my customer sign the certificate of acceptance if they don’t have a live system yet?

The funder may need confirmation from the customer in order to release a deposit or part-payment of the total monies due to the supplier before go-live of the system.

Does my customer need to insure the hardware?

Yes, under the terms and conditions of your agreement you are required to insure the equipment. However, we can insure the equipment on your behalf if you prefer. We have agreements via our sister company Wesleyan General Insurance for office, asset and cyber insurance.

During your agreement

Can my customer add upgrades and additions midway through the agreement?

Yes, it is possible to include additional products to the existing agreement. Speak to your account manager or call us on 020 8254 1800 to find out the best way to do this.

Does my customer need to keep a hard copy of the agreement or will the soft copy that was emailed to me suffice?

Yes, it is always a good idea to file away a hard copy of your agreement so make sure you print it out.
For more help please contact us

What if my customer has lost or misplaced their documents?

In the unfortunate circumstance that they lose or misplace one or more of their documents we can help you. However, it will incur a cost and we have a scale of charges relating to loss of documentation. Please contact our customer services team who will be happy to help.

For more help please call 020 8254 1800 or contact us

Can my customer change the date that my payments are taken from their account each month?

Wesleyan Bank would try to accommodate a change of this nature and ask that you call us on 020 8254 1800 to discuss. In the event that we are able to make the change, there would be an administration charge of £200 plus VAT and in some cases a ‘variation agreement’ may need to be signed.

What if the customer has a problem with the equipment that we supplied?

They need to contact you about any faults – but they must not stop their contracted payments.

Ending your lease

Can my customer end the lease early if they need to?

We will always endeavour to assist in these situations and recommend that you contact your account manager or our customer service team. We can provide you with a settlement quotation which will outline how and when they can settle payments in full.

What if they no longer want / need the equipment, can they terminate their lease?

Yes they can, but it needs to be agreed.

What are the customer’s options at the end of the term of the agreement?

We will gladly discuss end of lease options as the contract nears the end of its primary period. We work with a panel of financial institutions and much is dependent on the arrangements we have in place with them

Can my customer purchase equipment at the end of the lease?

Yes, if the customer requires title or continued use after the agreement concludes we can arrange for this to happen for a one-off cost.

More Information

If you have any other questions about our IT vendor offering and IT finance solutions that are not answered above, please call us on 0808 123 1990 or contact us online.